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ProActive Technology Completes Customer Portal for ScanSource Virtual Technician Community Site.

Submitted by: Bradley Smith on Feb 17, 2008 at 4:04 pm Tagged with: ScanSource Virtual Technician, Sharepoint Source: ProActive Technology

ProActive Technology Completes Customer Portal for ScanSource Virtual Technician Community Site.

Greenville, SC – February 6, 2008 – ProActive Technology – a Greenville, SC-based custom software development company – Is pleased to announce the completion and launch of the
ScanSource Virtual Technician Community Site. Using Microsoft’s Windows SharePoint Server, ProActive Technology developed a collaborative portal so that ScanSource staff can more efficiently share information with ScanSource Virtual Technician customers that are all across the country, as well as, allow customers to share information with each other using wikis.

Using SharePoint’s document management and collaboration capabilities, ScanSource is able to provide product information, documents with technical specifications and allow customers to share information about their use of ScanSource’s Virtual Technician. The customer portal allows secure access to content that is specific to the individual channels serviced by ScanSource.

“With the release of new product features, we see the Virtual Technician Community Site as a vital communication platform”, said Paul Constantine, vice president for Solutions and Services at ScanSource. “We can provide a seamless stream of product information to our customers, while reducing the number of calls to our helpdesk”. “Using wikis to allow customers to share recommendations and best practices information is a great way for us to get constant product feedback”.

“SharePoint was the perfect tool for the ScanSource Virtual Technician Community Site”, said ProActive’s president Bradley J. Smith. “We are seeing more and more companies that are using SharePoint for both internal and external document management and collaboration. The security and controls in SharePoint make it a great solution for self-service access to information, thus saving a company time and resources”.