SwampFox

2010 ASQ Lowcountry Quality Conference - April 30th

Customers First!
Customer Requirements to Customer Satisfaction

April 30, 2010 / 8:00 AM – 4:30 PM

Embassy Suites Hotel Airport/Convention Center
5055 International Boulevard, North Charleston, SC 29418

This unique conference follows the Plan-Do-Check-Act cycle.
Presenters and sessions will cover:

Plan Do Check Act
Understanding customer needs Translating, planning and fulfilling customer requirements Measuring customer satisfaction and getting feedback Improving service and effectively handling customer complaints

Featured Keynote
“Making Health Care Better”
Daniel Gross, Executive VP of Hospital Operations
Sharp Health Care, San Diego, CA
2007 Malcolm Baldrige National Quality Award recipient

Additional Presentations
“Methods & Tools for Managing Customer Requirements”
“Quality, Statistics and Customers: The Critical Interface”
“Customer Satisfaction as a Strategic Tool”
Plus customer service case studies from a variety industries

Join us for a day of learning and networking with presenters and attendees
from a variety of industries (education, health care, manufacturing, service)
and functions (customer service, engineering, management, marketing, quality).

Early Registration: $99 per person before April 16, 2010

Normal Registration: $129 per person on or after April 16, 2010
Fee includes continental breakfast and buffet lunch

Attendees will receive 0.7 RU’s awarded by ASQ

For more information, and to register & pay, go to: https://www.123signup.com/event?id=mtbvc
or call Dean Creed at (843) 761-8000 ext. 4773