SwampFox

BlueCross Chooses Esker DeliveryWare Platform, Esker Fax(TM) as Enterprise Standards for Document Communication

Leading Insurer Takes Advantage of Advanced Esker Automation Technologies to Improve Document-Dependent Business Processes

MADISON, Wis., May 3 (PRNewswire) -- BlueCross BlueShield of South
Carolina, a leading health insurance provider that also administers federal
health insurance programs, has addressed its evolving document communication
needs by designating two Esker Software solutions as enterprise standards.
Esker DeliveryWare Platform and Esker Fax respectively provide BlueCross
BlueShield with intelligent multi-channel e-document delivery and automated
fax.

In today's technology-driven business world, traditional document delivery
methods such as standard mail and manual fax can impede communication and
delay business processes. Increasingly, savvy enterprises realize that
automated electronic delivery of business documents represents a new strategic
direction with value waiting to be tapped -- personalized communications to
meet the specific requirements of individual recipients, electronic delivery
to eliminate the high cost of paper documents and manual processing,
intelligent rules-based automation to shorten business cycles in which
document communication plays a part. Realization of these benefits represents
a new economics of business communication. This is especially true in the
healthcare industry, where documents are vital links connecting insurance
providers, medical facilities, healthcare professionals, and individual
members.

Embracing this vision of new efficiency and productivity, BlueCross
BlueShield has enlisted Esker Software and its strategy of total document
solutions to make the vision a reality. To meet its varied document
communication needs, the insurer has implemented Esker Fax, a leading solution
for automated desktop and production faxing, and Esker DeliveryWare Platform,
the e-document delivery solution powered by patent-pending intelligent
automation. BlueCross BlueShield also continues to leverage the expertise and
experience of Esker Professional Services and Technical Support to accelerate
implementation and accelerate returns on investment in Esker solutions.

Currently, BlueCross BlueShield has five Esker Fax and Esker DeliveryWare
servers online and expects to bring another five online by the end of 2004.
The IS/Telephony team at BlueCross BlueShield will bring additional servers
online as it continues to educate its internalӪ "customers" about the value and
cost-savings potential of e-document automation.

"The way we see it, the possibilities are unlimited," says Pete Sheridan,
Manager of Telephony at BlueCross BlueShield of South Carolina."We not only
process BlueCross insurance business in South Carolina, we administer Medicare
and military health claims for the federal government -- and we continue to
grow. Reaching an enterprise agreement with Esker provides us many significant
benefits, not the least of which is a clearly defined path into the future of
document communications."

Adds Anand Jani, Systems Lead for Telephony at BlueCross BlueShield of
South Carolina, "In our line of work, document communications are a huge part
of the process. With Esker Fax and Esker DeliveryWare we can grow at our own
pace and use the automation technology in their DeliveryWare Rules Engine to
automate any business process step that involves documents."

Sheridan and Jani dedicate significant time to educating BlueCross
BlueShield staff about the cost- and time-saving potential of Esker Fax and
Esker DeliveryWare. To spread the word about the Esker solutions, BlueCross
BlueShield of South Carolina produces a quarterly newsletter highlighting
Esker Fax and Esker DeliveryWare benefits. They also hold an annual conference
where users of Esker Fax and Esker DeliveryWare from across the enterprise --
and line-of-business managers interested in the solution-can come together to
share information.

BlueCross BlueShield of South Carolina ( http://www.SouthCarolinaBlues.com ) is
an independent licensee of the Blue Cross and Blue Shield Association.

About Esker Software
Esker Software solutions connect people and information. Providing access
to enterprise host systems and enabling delivery of business information from
any enterprise source to any destination, Esker solutions include:
-- Esker DeliveryWare Platform
-- Esker Fax, Esker Fax for Notes, and Esker VSI-FAX(R)
-- Persona(R) by Esker, SmarTerm(R) by Esker, and Tun(R) Plus by Esker.

Esker is a recognized leader in helping companies eliminate manual paper
processes with Esker DeliveryWare, a comprehensive solution that automates
every phase of document creation and delivery out of any application.
Specializing in automating the transformation and distribution of
SAP(R)-generated output, Esker solutions also work with any other business
application to streamline and automate document flow without custom
programming.

Founded in 1985, Esker operates globally and has over 25,000 customers and
millions of licensed users worldwide. Esker's global headquarters are in Lyon,
France and U.S. headquarters are in Madison, WI. For more information, visit
http://www.esker.com .

Blue Cross and Blue Shield are registered marks of the Blue Cross and Blue
Shield Association, an Association of Independent Blue Cross and Blue Shield
Plans.

Esker, the Esker logo, Esker Fax, VSI-FAX, Persona, SmarTerm, and Tun are
trademarks or registered trademarks of Esker S.A. in the U.S. and other
countries. SAP is a registered trademark of SAP AG. All other trademarks are
the property of their respective owners.

Corporate Contact:
Renee Thomas
Esker Inc.
renee.thomas@esker.com
608.273.6000
http://www.esker.com

Investor Relations Contact:
Emmanuel Olivier
Esker S.A.
olivier@esker.fr
+33 (0)4 72 83 46 46
http://www.esker.com