Consumers Rank Michelin Highest in J.D. Power and Associates Satisfaction Study of Replacement Tires

Consumers Rank Michelin Highest in J.D. Power and Associates Satisfaction Study
of Replacement Tires
GREENVILLE, S.C., Oct. 15 /PRNewswire/ -- Michelin North America, Inc. for
the fourth consecutive year was ranked highest in customer satisfaction by
consumers who purchased replacement tires for cars and light trucks, according
to the J.D. Power and Associates 2003 Replacement Tire Buyer Behavior and
Satisfaction Study,
http://www.jdpower.com/news/releases/pressrelease.asp?ID=2003123 . The two
new honors bring Michelin's total to 37 of the prestigious awards, which is
more than all other tire manufacturers combined.
"We are always delighted to be recognized in this way," said Sheryl
Henderson, Michelin brand marketing director. "Consistently making the top
spots in the J.D. Power and Associates awards for Customer Satisfaction
validates our commitment to continue listening to the consumer. The awards
also remind us to keep pushing the innovation envelope to develop products
that provide consumers with the quality and driving security they have come to
expect from Michelin."
Michelin is the only tire brand to have received a J.D. Power and
Associates Award every year since the overall tire studies were first
conducted in 1989.
Michelin manufactures and sells tires for every type of vehicle, including
airplanes, automobiles, bicycles, earthmovers, farm equipment, heavy-duty
trucks and the space shuttle. The company also publishes travel guides, maps
and atlases covering Europe, Asia, Africa and North America. Headquartered in
Greenville, S.C., Michelin North America employs 24,640 and operates 22 plants
in 18 locations.

SOURCE Michelin North America, Inc.

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