NuVox Communications Launches NuVox Power Center
Swamp Fox
NuVox Communications Launches NuVox Power Center
New service empowers customers o manage communications and Web experience
St. Louis, MO (April 2, 2002) - Providing a valuable and distinctive new tool
for its customers, NuVox Communications, a rapidly growing provider of
integrated local, long distance, Internet, and data communications services,
announced today the launch of its NuVox Power Center (NPC).
The NuVox Power Center is a convenient resource for NuVox customers, providing
access to their account information, customer service, news and information,
and customizable applications. The NPC is a combination of a traditional portal
site - which offers general news content and search capability - and NuVox's
comprehensive, customer-focused Support Center, which provides a full suite of
online support and management services.
"The NuVox Power Center increases the value of the services our customers are
receiving and substantially enhances their ability to manage their
communications," said Randy McDougald, Vice President of Marketing for NuVox.
"From a single site, they can access certain elements of their account and
locate critical information about their NuVox services. The NuVox Power Center
is tailor-made to help customers meet their goals by saving them valuable time
and empowering customers to find answers before their questions ever arise."
A recent study by the Yankee Group indicated that businesses are interested in
increased control over their communication services, greater levels of service
from their providers, and an increased understanding of those services. The
NuVox Power Center brings to life such Web care, facilitating solutions to
customer inquiries and providing that desired customer control.
"The Web is a primary channel of customer care and support, and there is no
question that it has a considerable impact on a company's success, both ours
and our business customers. The NuVox Power Center is a significant vehicle
through which we can provide greater access to information, develop a stronger
relationship with customers, and contribute to the growth of their business and
that of NuVox," said Meredith Kinsey, Executive Director of Marketing for NuVox.
The Support Center is the central element of the NuVox Power Center,
consolidating product information, troubleshooting guides, and online billing
with NuVox's Control Panel, the online gateway to account management. Real-time
account management tools enable the customer to decide how, when, and where to
conduct business.
Another valuable component of the NuVox Power Center is My Mail, NuVox's
Web-based e-mail application. Through My Mail, customers can access their
e-mail anytime, anywhere. This capability is extremely useful to customers that
are highly mobile and constantly on the go.
Several applications on the NuVox Power Center give customers the ability to
personalize important information. With My Portfolio, they can create and track
their own customized stock portfolio, while My Calendar empowers them to track
daily, monthly, and yearly schedules online. Additionally, My Weather provides
detailed weather reports for the city of their choice.
McDougald said, "The NuVox Power Center is just that - powerful. It's both
comprehensive and flexible, putting a wealth of information and resources at a
customer's fingertips."
The NuVox Power Center is available to all NuVox customers at
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About NuVox Communications
NuVox Communications is the integrated communications provider of choice,
delivering superior broadband services and customer care to business customers
in 30 markets in 13 Southeast and Midwest states. NuVox offers businesses and
other end-users advanced integrated voice, data and Internet products and
services. The Company provides dedicated and dial-up high-speed Internet
access; Web page design, development and hosting; "traditional" local and long
distance telephone services; and unified voice, e-mail, and fax messaging as
well as advanced data services. NuVox's growing product portfolio also includes
LAN and WAN management, virtual private networks, audio conferencing and remote
access. NuVox provides its integrated voice and data services to over 13,000
on-net customers with more than 160,000 on-net access lines in service. NuVox
has raised $775 million of capital for its operations and entered 2002 with
$108 million of annualized revenues. NuVox, Inc. is privately held, and its
headquarters are located at 16090 Swingley Ridge Road, Suite 500, in
Chesterfield, MO 63017. The NuVox Communications Web site URL is
www.nuvox.com.
Contact: Myron Hosea, Manager of Public Relations, NuVox Communications