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NuVox Communications Reaches 100,000 Lines Installed Milestone

Submitted by: John Warner on Sep 05, 2001 at 5:00 am Tagged with: General Archives Source:

Swamp Fox

NuVox Communications Reaches 100,000 Lines Installed Milestone

Business Editors/High Tech Writers

ST. LOUIS--(BUSINESS WIRE)--Sept. 5, 2001--Demonstrating its ability to
deliver the latest communications services to customers quickly and
efficiently, NuVox Communications, a rapidly growing, facilities-based
integrated communications provider, announced today that it has reached another
significant milestone - the installation of 100,000 lines.
Further evidence of NuVox's commitment to providing superior services to
its customers in a timely fashion is the fact that this achievement comes a
little more than a month after NuVox announced it had sold more than 100,000
lines.
"It's exciting to see the substantial progress NuVox has made since our
first installation in St. Louis in the summer of 1999," said NuVox Chairman and
CEO David L. Solomon. "This achievement clearly demonstrates that we're
providing our customer base, now 100,000 lines strong and growing, with the
service packages and alternatives most in demand. Of equal importance, we
demonstrate daily that once a customer chooses NuVox, we move with great speed
to get all services installed as quickly as possible." Solomon stated that he
is "proud of the way each NuVox employee responds to customer requests,
developing and implementing processes and procedures essential to efficient and
on-time installations.
"We're particularly pleased that we've reached 100,000 lines installed so
soon after announcing we had exceeded 100,000 lines sold," Solomon said. "It's
indicative of our team's attention to after-sale support and execution which we
believe is critical to providing great customer service."
"Upon making a buying decision, our customers certainly want their NuVox
service activated as quickly as possible," said NuVox President and COO Mike
Cassity. "We take this challenge very seriously, and we meet it head on. Every
department involved in delivering service to our customers remains focused on
what we consider our 'mission critical' task. Before, during and after the
installation, NuVox is committed to exceeding our customer's expectations. As
long as we maintain this focus, our customers will benefit from the breadth of
services we deliver, and I'm confident we'll see continued improvement and
dramatic growth in our business."
For NuVox, reaching 100,000 lines installed follows closely the company's
recent introduction of its Fast Track program. Fast Track, yet another example
of NuVox's focus on an expeditious process for installations, is a program
designed specifically for businesses faced with the loss of service when their
current provider shifts its business focus, abandons the market, or stops
providing service altogether. The program provides customers timely delivery of
complete voice and data communication services, minimizing or eliminating any
service downtime.
"The fact that NuVox has come so far this year, in terms of lines sold and
lines installed, demonstrates that our efforts to provide first class service
delivery and installation are leading to real value for our customers," said
NuVox Senior Vice President of Operations Paul Pitts. "Reaching this milestone
indicates we have the company running on all cylinders, and we're rapidly
delivering the voice, data, and Internet services which are essential to
running any business. At the same time, we're constantly working to improve our
installation processes and programs to keep pace with changes in the industry
and specific customer needs. The Fast Track program NuVox recently unveiled is
a great example of just such an improvement."
NuVox delivers a wide range of telecommunications services specifically
designed for today's growing businesses. The company's voice, data, and
Internet services are available in a unique bundle or on an a la carte basis.

About NuVox Communications

NuVox Communications is a rapidly growing, facilities-based integrated
communications provider formed by the merger of Gabriel Communications and
TriVergent in November 2000. Serving 30 markets in 13 states across the Midwest
and Southeast, NuVox offers businesses and other end-users advanced integrated
voice, data, and Internet products and services. The Company provides dedicated
high-speed Internet access; Web page design, development, and hosting;
"traditional" local and long distance telephone services; and unified voice,
e-mail, and fax messaging as well as advanced data services. NuVox's growing
product portfolio also includes WAN management, audio conferencing, remote
access, and digital subscriber line (DSL) access. NuVox is privately held, and
its headquarters are located at 16090 Swingley Ridge Road, Suite 500, in
Chesterfield, MO 63017. The NuVox Communications Web site URL is www.nuvox.com.

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CONTACT: NuVox Communications
Myron Hosea, 864/331-8073
mhosea@nuvox.com

KEYWORD: MISSOURI FLORIDA SOUTH CAROLINA NORTH CAROLINA GEORGIA
TENNESSEE KENTUCKY OHIO INDIANA ILLINOIS MISSOURI ARKANSAS OKLAHOMA
KANSAS
INDUSTRY KEYWORD: TELECOMMUNICATIONS INTERNET
SOURCE: NuVox Communications