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NuVox Communications Responds to Provider Announcements and Customers Need for Quick Service Transition With New Fast Track Prog

Submitted by: John Warner on Aug 02, 2001 at 5:00 am Tagged with: General Archives Source:

Swamp Fox

NuVox Communications Responds to Provider Announcements and Customers' Need for
Quick Service Transition With New Fast Track Program

Business Editors/High Tech Writers

ST. LOUIS--(BUSINESS WIRE)--Aug. 2, 2001--With the introduction of Fast
Track, NuVox Communications announced today that it now provides customers an
attractive option when their current service provider shifts its business
focus, abandons the market, or stops providing service altogether.
NuVox, a rapidly growing, facilities-based integrated communications
provider, recently developed its Fast Track program in response to the growing
demand from customers needing fast delivery of complete voice and data
communication services.
In recent weeks, several companies have announced that they are shutting
down, curtailing operations, or seeking reorganization under bankruptcy laws.
The latest of these announcements was issued today by Rhythms NetConnections,
Inc., which disclosed that it is pursuing a Chapter 11 bankruptcy
reorganization.
"Businesses around the country, particularly small and medium-sized
businesses, are facing the loss of telecommunications services because their
providers are changing business plans, eliminating products or markets, or
going out of business completely," said NuVox Senior Vice President of Sales
and Marketing Mike Morey. "Today's announcement by Rhythms is yet another
example of the change and uncertainty many customers are experiencing. As a
stable, growing provider, we are making our Fast Track program available to
help customers quickly transition their communications services to NuVox where
they can take full advantage of our comprehensive suite of voice, data, and
Internet services."
Customers abandoned by their existing service providers are looking for
convenience and speed of service delivery. The NuVox Fast Track program is
built around both of these critical customer requirements. Often, the window
for moving to a new provider is small, and these customers must work with a new
service provider dedicated to ensuring the easiest and quickest service
transition. By using processes and procedures unique to its Fast Track program,
the company helps customers minimize or eliminate any possible service
interruption as they move voice and data communication services to NuVox.
"The Fast Track name truly represents the intent of this program," Morey
said. "It fits perfectly. We are prepared to respond quickly to a customer's
need for information about what NuVox can provide, and we follow this with a
focused effort that ensures that each Fast Track order is a top installation
priority. In these situations, customers need to select a communications
provider who can deliver the services needed, and importantly, deliver them on
time. The Fast Track program provides a critical solution to customers in need."
To get on the Fast Track, businesses work with NuVox's highly qualified
technical consultants and account executives to conduct a complete analysis of
their current and anticipated telecommunications needs. This helps customers
choose from NuVox's wide range of a la carte or bundled services and get
exactly what is needed to meet current communications needs and establish a
foundation for future growth. Installation is moved forward quickly so the
customer can begin using all services as soon as possible.
"Customers want to get connected to new service quickly, and it's even more
urgent in these situations," said NuVox Senior Vice President for Operations
Paul Pitts. "Our Service Delivery and Sales Support teams have streamlined
processes to a best-in-class status so that we can get these Fast Track
customers on our service quickly and efficiently.
"There are other benefits for our Fast Track customers," Pitts said. "One
is NuVox's around-the-clock customer care so there is always someone they can
talk to regarding any service-related issue. Also, we monitor our network 24X7
to ensure full network reliability."
In addition to the faster turnaround for service and customer care, the
Fast Track program features attractive term discounts, special installation
rates, and satisfaction guarantees that maximize for the customer the value of
these NuVox services.
More information on NuVox's Fast Track program is available through the
company's Web site at www.nuvox.com.

About NuVox Communications

NuVox Communications is a rapidly growing, facilities-based integrated
communications provider formed by the merger of Gabriel Communications and
TriVergent in November 2000. Serving 30 markets in 13 states across the Midwest
and Southeast, NuVox offers businesses and other end-users advanced integrated
voice, data, and Internet products and services. The Company provides dedicated
high-speed Internet access; Web page design, development, and hosting;
"traditional" local and long distance telephone services; and unified voice,
e-mail, and fax messaging as well as advanced data services. NuVox's growing
product portfolio also includes WAN management, audioconferencing, remote
access, digital subscriber line (DSL) access, and server co-location services.
NuVox is privately held, and its headquarters are located at 16090 Swingley
Ridge Road, Suite 500, in Chesterfield, MO 63017. The NuVox Communications Web
site URL is www.nuvox.com.

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CONTACT: NuVox Communications, St. Louis
Myron Hosea, 864/331-8073
mhosea@nuvox.com

KEYWORD: MISSOURI FLORIDA SOUTH CAROLINA GEORGIA NORTH CAROLINA
TENNESSEE KENTUCKY OHIO INDIANA ILLINOIS ARKANSAS OKLAHOMA KANSAS
INDUSTRY KEYWORD: INTERNET TELECOMMUNICATIONS
SOURCE: NuVox Communications